Support

Contact us

Questions, feedback, or problems? Write to tashahou8@gmail.com and we’ll get back to you as soon as we can.

Reset your PIN

If you’ve forgotten your PIN, sign out and back in with the same Google, Apple, or email account. Your diary will sync back and you can set a new PIN.

Delete your diary or account

To clear everything on the device you’re using, open the settings page and tap “start fresh on this device”. That wipes the entries, settings, and cached scenes stored on that device.

To have your account and its cloud backup removed as well, write to us at the email above from the address you signed in with. We’ll remove your account, entries, photos, and settings.

You can also delete individual entries from your history at any time.

Cancel or change your membership

Monthly and yearly memberships renew automatically until cancelled. You can manage or cancel your subscription in your device’s app store settings.

To switch plans, open the membership card in the app and choose a different plan. Any change will take effect at the next billing date.

Sign-in issues

Make sure you’re using the same sign-in method each time — Google, Apple, and email are treated as separate accounts.

If Apple or Google sign-in fails on a web preview, try signing in from the installed app instead.

Reminders not arriving

Check that notifications are allowed for Quiet Hours in your device settings.

Make sure your reminder time and time zone are set correctly in the app settings.

Export your diary

You can export your diary as a PDF from the history screen. The export includes your entries, mood, and dates.